5.May I require the services that you don't have at present?
You may contact with us directly if you need other services. Based on strong delivery system in whole China, We'll try our best to meet your demand, especially your personalized goods by our delivery systems, but your demand must be legal.
7.I don't know the recipient's address, Can I order?
Yes. If you have the recipient's phone number, then we can call and get the address.
If you have a scaned image of recipient's name card or address information in Chinese, then just place order and send the image to our email.
If you have only recipient's email address, then just place order and write to us "send email to get address".
Just let our customer service(by online chat, email, phone call, or fax) know what information you have, and let us do the rest for you.
8.Can I cancel my order?
Yes as long as we have not delivered your order. However, Please inform us the cancellation at least two day in advance in peak seasons like Valentine’s Day, Mother’s Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.
10.Can I change delivery date and/or address after I placed an order?
Yes as long as we have not delivered your order. You can tell us your preference or whatever you want by sending messages to us through order detail pages. We will do our best to make changes that you request.
Please inform us any changes you want at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.
12.Can I send an order anonymously?
Yes, you can send an order anonymously, and also type whatever you like as a card message. Please be advised that we are obliged, if requested by the recipient, to give out the sender's name. This is common floral industry practice. In general, we advise against sending anonymous gifts, as these often lead to some distress for the recipient. In our experience, the recipient will almost always prefer to know who has sent a gift at the exact time it is received.
13.Is the gift delivered is the same as the picture shown?
Yes. What you see is what recipients get. We do not charge extra for the beautiful wrapping in the picture. However, the fillers and/or wrapping materials may be slightly different upon availability. Different flora artists may also have different understandings to a design.
Occasionally some type of flowers or other items may not be available in some areas. In this case we will substitute with equal or greater value. If the major type of flowers or food items are not available, then we will contact you first.
Click Substitution Policy to see detail, or contact customer service if you have any questions and/or concerns.