2.Do you promise the asked date and time of delivery?
We promise the appointed DATE of delivery, even if in the Valentine's Day.
About the time appointed, if the address is not far away from the downtown and it is not during a festival, we will deliver according to the TIME appointed when you place the order.
5.May I require the services that you don't have at present?
You may contact with us directly if you need other services. Based on strong delivery system in whole China, We'll try our best to meet your demand, especially your personalized goods by our delivery systems, but your demand must be legal.
10.How do I order flowers? What are the steps?
If it is the first time you come to us, please follow the steps listed below to complete an order:
Step 1: Choose flowers (and cakes, gifts) you would like to order. Click on "Add to cart" and click on "Checkout".
Step 2: Fill in the greeting message according to the guidelines.
Step 3: Confirm the infomation you have filled in. Then continue with the payment menthod you chose.
Step 4: Click on "Pay" to complete the order.
If it is not the first time you shop with us, you can login to your account and then shop freely. Hope This (That) Helps!
11.I don't have the recipient's address, but only telephone number, can I send a flower?
Yes, you can. When you type in the addressing information at the address bar, please type in "Call recipient before delivery", we will handle the rest. Do make sure the telephone number you provided is a correct one, we will make it a successful delivery. Tips:
If you have got more than one contact number, please fill them all to make sure we can successfully contact the recipient.
12.Can I cancel my order?
Yes as long as we have not delivered your order. However, Please inform us the cancellation at least two day in advance in peak seasons like Valentine’s Day, Mother’s Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.
14.Can I change delivery date and/or address after I placed an order?
Yes as long as we have not delivered your order. You can tell us your preference or whatever you want by sending messages to us through order detail pages. We will do our best to make changes that you request.
Please inform us any changes you want at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.
16.Can I send an order anonymously?
Yes, you can send an order anonymously, and also type whatever you like as a card message. Please be advised that we are obliged, if requested by the recipient, to give out the sender's name. This is common floral industry practice. In general, we advise against sending anonymous gifts, as these often lead to some distress for the recipient. In our experience, the recipient will almost always prefer to know who has sent a gift at the exact time it is received.
17.Are the flowers you delivered the same as the website picture?
Since flower is not a common product, we only guarantee the delivered products such as flowers, cakes, plants, are similar as the website picture (not 100% the same). Because of the differentiation on understanding of styles, the packaging or accessories could have some kind of different, but the quality level will be the same.
18.I'm not sure if the address is in your scope of services, what shall I do?
Now we are able to deliver all of the prefecture-level cities and most of the counties, towns and villages. For remote areas, we only support those around the big cities. Click here to check "Deliver Region
". If the address you are about to send a gift is not listed there or you are not quick sure about it, we suggest you place the order, our service staff will let you know whether or not the address is effective and how to settle down the payment.
Or of course, you could consult the service staff before you place the order. Our service staff will be online the whole 7 days a week with 16 working hours every day.
21.I don’t know the address is near or far, how do I order?
If you are not sure about the address is in downtown or not, you can go ahead to place the order as a downtown order and make payment as well. Later if we find it is not belong to a downtown order, our service staff will contact you and assist you to do a supplementary payment.