Delivery Area - China
FlowersToCN can send fresh, high quality flowers or gifts to Beijing, Guangzhou, Shenzhen, Dongguan, shanghai, Tianjing, Chongqing, Wuhan,Hangzhou,Nanjing, Changchun, Shenyang, Dalian, Jinan, Nanchang, Nanning, Huhehaote, Jilin, Chengdu, Fuzhou, Shijiazhuang, Changsha, Haerbin, Wulumuqi, Zhenzhou, Suzhou, Wuxi, Changzhou, Xuzhou, Wenzhou, Jiaxing, Qingdao Ningbo, Zhuhai, Guilin, Hengyang, Daqing, Fushun, Jingzhou, Anqing, Yanji, Kunming and more.
Delivery Exceptions to Product Guarantee
Unfortunately, there are some situations that are entirely out of our control and for which we cannot guarantee our products. These situations include:
1)Severe Weather and Other Acts of God: If delivery is delayed because of inclement weather or delivery becomes unavailable to a particular location, we will do our best to inform you of the problem and make alternate arrangements for delivery if at all possible.
2) Delivery Refused by Recipient: If the intended recipient refuses to accept the delivery, we cannot guarantee a refund if the package contains perishable goods such as flowers or food. If the package is returned to us and is in salable condition, we will refund your purchase price minus any additional fees incurred.
3)Recipient Absent at Time of Delivery: If the recipient is not available at the time of delivery, and depending upon the delivery location, the delivery person may leave a message or secure the gift in a safe place for the recipient to retrieve when they return. Perishable goods can be harmed by extreme temperatures, and flowers in particular need to be cared for promptly upon arrival. If you are unsure that someone will be available to accept the delivery when it arrives, please use the "Special Instructions" box on the order page to specify a neighbor or other secure location where your package may be left. FlowersToCN.com cannot be held responsible for packages damaged by exposure or neglect after delivery has been attempted.
4)Incorrect or Incomplete Address Provided: FlowersToCN.com cannot be held responsible for deliveries to incorrect or incomplete addresses once the customer has verified the receiving location as correct. If the recipient's address is incorrect and the delivery was attempted but refused, the address can be corrected and delivery reattempted for an additional fee. If we received an incorrect address and the delivery was made, the customer assumes responsibility for the entire purchase. Incomplete addresses, particularly those intended for delivery to offices or apartment buildings, can substantially delay delivery. We will attempt to contact you as soon as we are notified of any difficulty with delivery, and if you cannot be reached, we will attempt to contact the recipient to request a corrected address. There may be additional fees if delivery must be reattempted. The condition of perishable items cannot be guaranteed in any of the above circumstances.
5)Packages Left in Offices or Mail Rooms: Products sent to businesses or buildings where deliveries must be made to a central mail room or receptionist may be delayed internally. Generally, these are inhospitable environments for perishable goods. Please ensure your recipient knows to expect a delivery so that your package may be cared for as soon as possible upon arrival.
If you have any questions regarding these exceptions, please call our customer service department at 86-20-84594121 or send an email to service@FlowersToCN.com. Remember, our service satisfaction guarantee is always honored.
Same Day Delivery
Same day delivery is only available on China Florist Direct products for orders placed before 2pm in the recipient's time zone, Monday through Friday. For same day delivery on Saturday, orders must be placed by 12pm in the recipient's time zone. Sunday delivery is limited and therefore not offered online. If you would like to arrange for a Sunday delivery, please contact our customer service department at 86-20- and we will do our best to accommodate your request.
If you are sending flowers to a wake, visitation, or funeral, additional lead time may be required. Please see our information on ordering funeral flowers for more details.
Specific Delivery Times
We cannot guarantee a specific time for delivery, but for Florist Direct products we can often arrange for delivery to occur within a designated time span of a few hours. If you would like to request a particular time of day, please include it in the "Special Instructions" box on the order page, and we will do our best to honor it. Normal weekday hours for Flowers deliveries begin at 9am and continue until 2pm for orders going to schools, 5pm for orders going to businesses, and 6pm for orders going to residences, hotels, or hospitals. Please review our advice on delivering to special locations for more information.
During major floral holidays such as Valentine's Day and Mother's Day, many florists operate extended hours and delivery times are 8am-8pm.
Specific Delivery Dates
For Florist Direct products, we can guarantee your delivery date. All other products are delivered via EMS or FedEx , and while we do our best to ensure shipped products are delivered when specified, some items may have to be delivered earlier than expected to ensure maximum freshness.
Rarely will an order arrive after the specified delivery date. If your items are indeed delivered on a later day than expected and have not been effected by the factors listed above under our "Delivery Exceptions," we will refund all or part of any shipping fees you may have paid.
Weekend and Monday Delivery
Saturday delivery is available for most of our products. Items delivered on Saturday by EMS or FedEx may included an additional shipping fee.
To ensure maximum freshness, our gourmet cookies and a few of our floral arrangements are only available for delivery during the week and cannot be shipped over the weekend for delivery on Mondays.
Only Florist Direct products may be delivered on Sundays. Availability is limited and therefore not offered online. If you would like to arrange for a Sunday delivery, please contact our customer service department at 86-20-84594121 and we will do our best to accommodate your request.